Pines Golf Club has created a new position for a General Manager to lead all aspects of the club’s operations – combining management with a strong focus on member engagement and visitor experience.
Role Purpose:
Pines Golf Club is seeking a dynamic and experienced General Manager to lead the operations of our club. The General Manager will be responsible for the overall leadership, performance, and presentation of Pines Golf Club’s golf course and clubhouse operations.
This includes:
- Managing day-to-day operations efficiently and professionally, including membership services, golf administration and clubhouse operations. This will include the serving of beverages behind the bar as per a roster that the General Manager will manage.
- Manage ordering, stock control, and compliance with all licensing and HSW standards.
- Building and maintaining strong, positive relationships with members and the wider Whangarei community.
- Driving the club’s performance & staff leadership.
- Liaise with the Course Superintendent & Course Convenor in areas of golf course operations.
- Support the men and ladies Club Captains in the organisation and running of golf events.
- Report to the Pines Committee and attend meetings.
- Marketing and promotional work, to secure and retain corporate partnerships, corporate golf days and other revenue generating events held at the club.
- Overseeing all staff and managing all staff-related matters.
Key Responsibilities:
- Advise the Committee on operational performance and growth opportunities.
- Develop and oversee plans, budgets, and KPI frameworks.
- Ensure compliance with legislation, environmental standards, and health and safety regulations.
- Support transparent and professional communication with the members, visitors and the community.
This role will be 45 hours per week during November – April and will be 35 hours per week from May – October. The regular working pattern will be Tuesday – Saturday.
The Position:
This role reports directly to the President of Pines Golf Club. While experience in golf or other sports is considered a strong asset, it is not essential. Demonstrated success in managing a business or organisation is highly desirable.
Key Attributes and Skills:
- Proven experience in golf club management or managing other similar organisations or clubs.
- Strong background in hospitality and customer experience leadership.
- Outstanding interpersonal and relationship-building abilities.
- Commercial and financial acumen with the ability to analyse performance and drive results.
- Excellent communication, presentation, and conflict-resolution skills.
- Creative and proactive approach to community building and event management.
- Practical, hands-on leadership style with a strong focus on accountability and ownership of operational processes.
Qualifications:
Qualifications and Skills that would be beneficial.
· Tertiary qualification
· Liquor Control Qualification (LCQ).
· Current Bar Managers Certificate in accordance with the Sale and Supply of Alcohol Act 2012.
Employer questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in New Zealand?
- How many years’ experience do you have as a general manager?
- Do you have experience with golf course maintenance?
- Do you have customer service experience?
- How many years of accounting experience do you have?
- Do you hold a current Responsible Service of Alcohol (RSA) certificate?
- What’s your expected annual base salary?
- How much notice are you required to give your current employer?
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