DotGolf is an international golf technology company that provides software, systems, and solutions for golfers, golf clubs, and golf organisations. We exist to create golf technology solutions to grow the game and currently serve 6 national golfing associations, over 5,000 golf clubs, and around 2 million golfers.
DotGolf has lofty future ambitions that are focused on strengthening our current customer base, growing new customers in new markets, and innovating with new products and services.
To help us deliver on our future ambitions, we are seeking a highly motivated and customer-focused individual to join our team. The support team aims to provide exceptional customer service to our clients, assisting them with their inquiries, resolving issues, and ensuring that their overall experience with DotGolf is positive.
Key responsibilities include:
- Respond to customer inquiries in a timely, professional, and courteous manner through phone, email, or ticket platform
- Resolve customer complaints and issues, and escalate, when necessary, appropriately.
- Proactively identify and address customer needs and concerns to ensure customer satisfaction.
- Work with the customer support team to resolve customer issues and provide accurate information to customers.
What we’re looking for:
- Minimum 2 years of experience in customer service or a related field.
- Excellent communication skills (both written and verbal) with an enthusiastic personality that relates well with people.
- Strong problem-solving skills and the ability to think creatively, and work independently, but at the same time is a team player.
- Ability to multitask and work efficiently in a fast-paced environment.
- Comfortable and confident with software applications and possess strong attention to detail and organisational skills.
- Experience in remote support systems, training users, and written documentation of systems is advantageous.
- The ability to work a set schedule with the option of evening work and/or Saturdays, to support our customers in different time zones.
- Being passionate about sports with an interest in golf is ideal but not a game-breaker.
Environment and benefits:
We love what we do, and we are passionate about producing world-leading software. At DotGolf we encourage creativity, we want to hear your voice, challenge how we improve and strive for excellence, and join us around the table as we transform ideas into meaningful and enriching software solutions.
Our team culture and company benefits provide an excellent working environment where you can enjoy:
- flexible work policies with remote options
- lunch provided in the office
- birthdays off
- additional annual leave gifting
- golf club membership
- Southern Cross Health insurance (and family discounts)
- free parking (safe & sheltered)
- all-you-can-drink coffee (we get the beans and our barista machine takes a pounding)
- work functions (outside the office to celebrate our wins and enjoy each other’s company)
- ergonomic workspace (Sit-stand desks, ergonomic chairs, quiet spaces, and collaboration spaces to suit all kinds of working styles)
In return, and depending on your skill set level, you will be rewarded with an excellent remuneration package. Reap the rewards of a unique opportunity while being a part of a thriving company. Should this be of interest, and you believe you are the right person for the job, apply with your CV and cover letter today.
Read more here.
