The Golf Operations Manager oversees the daily operations of the front-of-house Golf Retail & Online Shop and manages all golf and social events at Taupo Golf Club. This is a hands-on role, requiring active involvement in the setup and execution of weekly member competitions, visitor bookings, and corporate or charity golf events.
The ideal candidate is a detail-oriented team leader with strong customer-focused, business, and organizational skills, combined with a passion and knowledge of golf.
Core Responsibilities
Customer Service
- Deliver exceptional customer experiences for members and green-fee visitors to ensure a high-quality golfing experience.
- Address and resolve guest, member, and event-related inquiries or complaints promptly and effectively.
- Actively participate in events and tournaments to maintain visibility and approachability.
Team Leadership and Operations
- Lead and manage the Pro Shop team, ensuring smooth daily operations.
- Develop and enforce policies and procedures to safeguard inventory, assets, and resources.
- Oversee all digital and online platforms, including event management systems and social media channels, to promote activities and engage with the community.
Merchandising and Revenue
- Manage inventory and merchandising in the Pro Shop to maximize revenue opportunities.
- Ensure the shop displays are appealing and reflect current trends and customer preferences.
Event Management
- Plan, coordinate, and execute all golf-related events, including corporate and charity tournaments.
- Collaborate with the Food and Beverage Manager to ensure a seamless experience for all event attendees.
Facility and Equipment Oversight
- Supervise the maintenance and operations of the golf cart fleet, driving range, and associated equipment.
- Work closely with Golf Course Attendants and other department heads to ensure efficient inter-departmental coordination.
Employee Development
- Empower staff to deliver excellent customer service by providing training, setting clear expectations, and fostering a positive work environment.
- Address performance issues constructively and celebrate achievements.
Communication
- Maintain timely and effective communication in line with the club’s communications plan.
- Review guest feedback with employees and implement corrective actions to improve service delivery.
Operational Excellence
- Approve and manage supply orders for golf operations.
- Regularly evaluate and enhance operational performance to maintain high standards of service.
Key Qualifications
- Strong organizational, planning, and prioritization skills.
- Ability to perform effectively under pressure and meet deadlines.
- Valid driver’s license.
- Exceptional customer service skills; approachable, friendly, and professional demeanour.
- Self-motivated with a strong aptitude for promotion and marketing.
- Excellent verbal and written communication skills.
Other Duties
This job description is not exhaustive and may be adjusted to meet the evolving needs of Taupo Golf Club. Additional tasks may be assigned as necessary.
