The Head Golf Professional is responsible for all aspects of the golf operation at Cape Kidnappers. The position will report directly to the CEO and will also take direction from ownership. The position will work alongside the Golf Course Superintendent and our Accommodation partner Rosewood Hotels, to ensure a seamless guest experience across the wider property.
The position demands a significant amount of independence, and the successful candidate must show an ability to make sound decisions using technical discretion, sound judgment, and familiarity with the company’s policies and golf industry standards. The head professional works closely with the golf course superintendent to ensure that the golf experience remains world class. Additionally, interaction with other department heads on the accommodation side of our business is critical to the success of the facility.
RESPONSIBILITIES
Responsibilities include training and supervising full-time/part-time/casual staff, revenue/expense management, supervising and maintaining the golf cart fleet, caddie program management, managing the practice facility, managing retail inventory, merchandising, overseeing clubhouse operations, and golf sales/promotion. Responsibility is also required in assisting in establishing the budget and monitoring expenditures to ensure efficient operations.
Essential Functions:
Ensures completion of daily reports of transactions and ensures funds are collected accurately and precisely
Supervises the merchandising and maintenance of the pro shop inventory, which carries golf apparel/supplies
Extensive knowledge of apparel, industry trends, fashion, and consumer behaviour is required
Monitors the quantity of goods and materials in stock through an automated central inventory control system and establishes reorder standards
Hires, schedules, evaluates, and trains staff on policies, procedures, and responsibilities
General oversight of the Golf Shop, Cart Storage Facility, and Locker Rooms
Develops/executes written operational procedures and is exceptionally detail-oriented
Works closely with golf organizations, golfers, suppliers, agents, and industry representatives
Schedules golf cart usage and manages the golf cart fleet appropriately
Authorizes payments to suppliers; verifies bank reconciliation statements and marketing and management accounts
Meets the public, schedules tee times, and answers questions regarding the use of golf facilities
Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service
OUR IDEAL CANDIDATE
Our ideal candidate will be a Class “A” Member of an internationally recognized PGA organization and have a minimum of 4 years experience as a first assistant, or experience as a head professional. Other combinations of experience and education that meet the minimum requirements may be substituted. We expect the individual to have an undergraduate degree and a working knowledge of superior customer service. A background that includes exposure to luxury lodging operations is considered especially beneficial.
Additionally, the successful applicant should be well-versed in:
Service standards and training
Principles and practices of supervision/leadership
Cash handling procedures and internal control
Golf operation organisation and management
Merchandise marketing and inventory control – This is of critical importance as high-end retail sales experience in a similar environment will be considered especially beneficial.
And should have the ability to:
Perform a broad range of supervisory responsibilities over others
Work cooperatively with other staff, guests, and the public
Uphold all relevant Health & Safety requirements and procedures
Provide a professional service to our guests by teaching golf according to PGA teaching standards
COMPENSATION AND BENEFITS
Competitive Base salary commensurate with experience.
End of FY bonus potential of up to 10% of Salary
Professional Membership Dues Paid
70% of Lessons Taught
Staff Uniforms Provided
Playing and Practicing Privileges (Immediate Family Included)
